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100 Practical Ways to Improve Customer Experience

50.10 EUR

Ein praxisorientiertes Buch für Ärztinnen und Ärzte, das psychologische Prinzipien nutzt, um Patienten über digitale Plattformen und persönliche Interaktionen zu motivieren; es liefert konkrete Techniken, Fallbeispiele und Messgrößen zur Optimierung der Versorgungserfahrung.

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