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Analysis of Customer Perception Expectation and the Service Gap

54.90 EUR

Dieses Buch beleuchtet die Wahrnehmung, Erwartungen und Servicelücken eines Einzelhandelsstandorts in Coimbatore aus der Sicht von Kunden und Betreibern, liefert praxisnahe Analysemodelle und konkrete Optimierungsvorschläge.

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