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Analysis of Customer Perception Expectation and the Service Gap

54.99 EUR 54.90 EUR 0% Off

Dieses Buch beleuchtet die Wahrnehmung, Erwartungen und Servicelücken eines Einzelhandelsstandorts in Coimbatore aus der Sicht von Kunden und Betreibern, liefert praxisnahe Analysemodelle und konkrete Optimierungsvorschläge.

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