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Perceived Justice, Service Failure Attribution, Disconfirmation and Recovery Satisfaction among Subscribers of Mobile Money Transfer Services in Kenya: Dissertationsschrift

52.95 EUR

Dieses Werk analysiert die Wahrnehmung von Gerechtigkeit bei mobilen Geldtransferdiensten in Kenia, beleuchtet Fehlerzuweisungen und deren Einfluss auf Kundenzufriedenheit sowie Strategien zur Wiedergutmachung.

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