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Service Quality Customer Satisfaction and Paying for Water Services

79.00 EUR

Dieses Buch untersucht die Wechselwirkung von Servicequalität und Kundenzufriedenheit bei städtischen Wasserleistungen in einkommensschwachen Ländern, nutzt Felddaten zur Zahlungsbereitschaft und liefert praxisnahe Handlungsempfehlungen für Entscheidungsträger.

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